Last Updated: 13/09/2024 [DD/MM/YY]

At CybHop Tech LLP, we are committed to delivering high-quality custom software development, AI tools, and SaaS solutions. We understand that circumstances may arise where cancellations or refunds are necessary. This Refund Policy outlines the terms under which refunds may be granted.

1. Upfront Payment

• A 25% upfront payment is required before project initiation.
• This upfront payment is non-refundable under any circumstances, as it covers initial project planning, resource allocation, and preparatory work.

2. Refund Requests

• Refund requests must be submitted in writing via email to [support@cybhop.com].
• Refunds for cancellations will be evaluated on a case-by-case basis, considering the amount of work completed and expenses incurred up to the point of cancellation.

3. Project Progress and Partial Refunds

• If a project is canceled after significant work has been completed, partial refunds may be offered based on the completed deliverables.
• The refund amount, if applicable, will be determined by deducting the cost of completed tasks and any non-recoverable expenses from the total payment received.

4. Non-Refundable Situations

• In addition to the non-refundable upfront payment, refunds are not applicable in the following cases:
  • The project has been delivered or is near completion.
  • The client has approved milestones or deliverables.
  • Delays or issues arise due to factors outside CybHop Tech LLP’s control (e.g., third-party services, client-side delays).

5. Dispute Resolution

• In the event of a project dispute, CybHop Tech LLP will strive to resolve issues amicably. We encourage open communication and collaboration to address concerns before considering refunds.
• Legal action should be a last resort, and both parties agree to make efforts to resolve conflicts through discussion or mediation.

6. Exceptions

• CybHop Tech LLP reserves the right to make exceptions to this Refund Policy in extenuating circumstances, at its sole discretion.

For any questions or concerns regarding this Refund Policy, please contact us at [support@cybhop.com].